Q: How do I join a group? (Groups)

• If you received a link to join a group, click on the link.

• Then, click ‘Request Membership’.

• To search for a group to join, hover on ‘Community’ located in the upper left-hand corner.

• Click on Groups.

• You can search by ‘Name’ or ‘Location’.

• Once you find a group you would like to join, click on ‘Request Membership’.

Q: Are all groups listed in the Groups Directory? (Groups)

• No, a Group Manager can choose to unlist their group.

• The unlisted groups are not listed in the Groups Directory and are not searchable.

Q: When will my membership request be approved? (Group Home)

• If the Group Manager has set up auto approvals, you’ll be approved right away.

• If not, then how long it will take to be approved depends on the Group.

Q: How do I go to my Group? (Community Dropdown)

• Once your membership request has been automatically or manually approved, there will be a link to your group.

• Hover on ‘Community’ in the upper left-hand corner.

• Click on the Group’s name to go to the Group’s Home.

Q: What are the features available to members? (Group Home)

All members have access to the following features: Home, Forum (if enabled for your group), Members.

Q: Where do I post to offer items for free? (Group Home > Free)

• Hover on ‘Community’ located in the upper left-hand corner.

• Click on the Group’s name to go to the Group’s Home.

• Click on the ‘Free’ tab.

• Enter text.

• If you would like to add an image, click ‘Photos’ and upload an image.

• Click ‘Post’.

Q: Where do I offer items for sale? (Group Home > For Sale)

• From the Group’s Home, click on the ‘For Sale’ tab.

• Follow the steps above for ‘Free’ posts.

Q: Where do I request items that I would like to receive for free? (Group Home > Wanted)

• From the Group’s Home, click on the ‘Wanted’ tab.

• Follow the steps above for ‘Free’ posts.

Q: Where do I request items that I want to purchase? (Group Home > Wanted)

Follow the steps above for ‘Wanted’.

Q: Where do I post to offer services? (Group Home > Services)

• Posts in this category are charged a fee per post.

• From the Group’s Home, click on the ‘Services’ tab.

• Follow the steps above for ‘Free’ posts.

• Click ‘Purchase’.

Q: How do I edit a post or comment? (Group Home > Post > Edit)

• Click on ‘Edit’ at the bottom of your post.

• Edit your text.

• Click ‘Save’.

• For comments, the ‘Edit’ button is located on the right-hand side of the comment.

Q: How do I edit an image in a post? (Group Home > Post)

• You can’t edit images using the ‘Edit’ button.

• To change the image, delete the post and create a new post.

Q: What can I offer in the Services category? (Group Home > Services)

• Offer services, such as tutoring or gardening.

• Advertise professional services, such as dentistry, realty, or accounting services.

• Offer rentals, such as bike rentals.

• Offer housing, such as an apartment for rent or share.

Q: I want to arrange to pick up an item. How do I contact the poster? (Group Home > Post > Email Icon)

• Click on the mail icon next to the poster’s name.

• You’ll be redirected to ‘My Messages’, Compose.

• The recipient field is pre-filled with the poster’s name.

• The subject field is pre-filled with the content of the post.

• Enter your message and click ‘Send Message’.

Q: How do I contact a commenter? (Group Home > Comment > 3 Dots Icon > Send Message)

• Click on the three dots icon at the right of the comment.

• Click on ‘Send Message’.

• You’ll be redirected to ‘My Messages’, Compose.

• The recipient field is pre-filled with the commenter’s name.

• The subject field is pre-filled with the content of the post.

• Enter your message and click ‘Send Message’.

Q: How do I contact a Group Manager? (My Messages)

• Your Group Manager’s name is listed on the right-hand side of your Group page.

• Hover on ‘Community’ in the upper left-hand corner.

• Click on ‘My Messages’.

• Click on ‘Compose’.

• Type the name of the Group Manager. Wait a second or two, and a dropdown of matching names will appear. Choose the Group Manager from the dropdown.

• Enter subject and message and click ‘Send Message’.

Q: What of my personal information is available to other members?

• There’s very little information about you that is available to other members.

• Your name is used on posts and comments and in the Forum.

• Your name and username are listed on the ‘Members’ page.

• Your information or media that you choose to share on your Profile page, if any, can be accessed when another members clicks on your name on one of your posts.

Q: I see an item that I like, but I’m not ready to message the poster yet, what should I do? (Group Home > Post > 3 Dots Icon > Pin to Top)

• Click on the three dots icon for the post.

• Click ‘Pin to Top’

• The post will be pinned to the top of your Group Home.

Q: I’m looking to purchase a specific type of item, how do I find it? (Search Box)

• If you are looking for a specific type of item, like a bike, enter a search term in the Search Box located at the top right-hand corner.

• Press Enter

• You’ll see a list of matching results.

Q: I would like to let people know where to pick up the item. (Post Hastag)

• In your post, you can insert your location in a hashtag, like #LocationBlackwellHall

• Potential buyers can then search for ‘Blackwell’ and find sellers close to them.

Q: I have a question for the group. Where do I post? (Forum)

• If your Group’s Managed has enabled the Group Forum, you’ll see a button next to ‘Home’.

• From the Group’s Home, click on ‘Forum’.

• Towards the bottom of the page, under ‘Create New Topic’, type subject and text.

• Click ‘Submit’.

Q: How do I edit a topic or reply in Forum? (Forum)

• Go to the topic or reply, and click ‘Edit’.

• Edit the text.

• Click ‘Submit’.

Q: Can I see a list of Group members? (Members)

Yes, you can see a list of Group members by clicking on ‘Members’ from the Group Home.

Q: How do I change the name that’s displayed on posts, comments, and in the Forum? (Avatar > Profile Settings)

• Click on your Avatar, located at the upper right-hand corner.

• Click on Profile Settings.

• Edit your name.

• Click on ‘Save Changes’.

• The name will be changed on all posts and on all Forum topics and replies, including previous posts, topics and replies.

Q: I don’t like a certain member. What should I do? (Members > Block)

• If you are having personal issues with another member, you can consider blocking them.

• The blocked person will not be able to see any of your posts or comments in your shared groups.

• On the ‘Member’s page, click ‘Block’ next to the person’s name.

• Your posts and comments will be marked ‘removed’ to the blocked person, and the blocked person’s posts and comments will be marked ‘removed’ to you.

• The blocked person will still be able to see your forum content, and you can see their forum content.

• You will not be able to message them, and they won’t be able to message you.

• To remove the block, click ‘Unblock’ next to the blocked person’s name on your ‘Members’ page.